The 10% Rule: 2,000 Conversations to Organizational Mastery

10,000 hours. That’s the time taken to master a subject. It’s far more complicated than that of course.

It got me thinking. At Kellogg Co (Kellogg’s), I talked to over 2000 employees¬†during my time¬†launching Yammer. I talked to c-suite executives and the newest intern. I talked to field sales managers in New Zealand, commuications advisors in South Africa, marketing leaders in Turkey and Egypt, and US truck drivers in supply chain.

As a remote employee (a test case in itself), the experience for everyone was the same: from global HQ to Japan IT. And you know what? I never did any more than start with a simple question:

Tell me about your job

I talked with many of the people again and was able to find ways to improve their collaboration and learning experiences. But I didn’t jump to solutions at first. It was about connection and understanding.

So I propose a new rule: the 10% rule. You need to talk to at least 10% of employees at an organization before you can help. Kellogg Co had close to 20,000 employees globally. Yes, this isn’t scientific! But maybe you become a master of understanding your organization in the process.

Have you spoken to 10% of your employees so far?

I will write more posts about how I worked at Kellogg Co and other companies over the next month. Want to get started sooner? Contact us for a conversation.